Shipping & Returns
Shipping Policy
At mF Manufactured Fiction, we are NOT looking to be part of the 'fast fashion' generation. We believe in the importance of sustainability and reducing waste. Therefore, we focus on small batches and, for some items, a made-to-order strategy. By producing in small quantities and only when an order is placed, we minimize excess inventory and waste production. mF aims to make goods that will become the 'vintage' of the future.
Therefore, we are focusing on small batches and capsule collections. This means a little extra time is needed for your products to be ready, but we believe the wait is worth it!
Processing and Delivery Times
Below is the average timeline; please refer to each product for more detail: -
Standard Products: We commit to shipping most products within 2-5 days of the order being placed.
Bespoke Services: These will take approximately 2-3 weeks to be ready. Please note that for orders placed after noon on Friday, the shipping timeline will commence from the following Monday.
Shipping Methods and Costs
Unless specified otherwise, we ship via Royal Mail using standard recorded/tracking services. Deliveries to the UK mainland are not subject to any hidden duties.
Orders over £175: Free delivery via Royal Mail 2nd class (2-3 days).
Orders below £175: Delivery charge of £3.35 via Royal Mail 2nd class (2-3 days).
Express Delivery: £9.59 for next-day delivery by noon.
EU Delivery: £15.99.
International Deliveries: Please contact us for an accurate quote. Products are shipped DDU (Delivered Duties Unpaid). If you order outside the UK or EU, you may be liable for import duties/taxes. These additional charges are the responsibility of the customer.
Order Tracking: Once your order is shipped, you will receive a tracking code via email. Please use this code to track your shipment.
Returns and Refunds
mF products are small-batch handmade items, and variations in color, pattern, and size should be expected. We do not accept returns for products because of these irregularities. However, if for any other reason you are not satisfied with your mF handcrafted product, you may return your clean, unworn item(s) in their original packaging within 7 days of receipt.
To initiate a return, please contact us via email telling us why you aren't satisfied, and we will provide you with the necessary return details. Return postage costs are not covered, and we recommend using a recorded delivery service. Once the item is received and inspected, we will process a refund for the item(s) via Stripe. Original order shipping costs are non-refundable.
Cancellations and Amendments In line with the Consumer Protection Distance Selling Regulations 2000, you can cancel or amend your order up to 7 working days from the day the product was received by emailing us at 9549collection@gmail.com. Please follow the returns procedure for a refund. Return postage costs are to be borne by the customer.
Damaged Items: If the product is damaged, please notify us within 7 days of receipt. Once the product is inspected, we will issue a refund for the product and postage.
Warranty: All our products come with a 180-day warranty from the date of purchase. The warranty covers any product failures including stitching, metalwork, zips, or straps, provided the products have been fairly treated. The warranty does not cover damage from misuse, accidents, or unauthorized repair. If you have received a faulty product, contact our customer service team at 9549collection@gmail.com.
Contact Information For any questions regarding your order or our shipping policy, please contact us at Email: 9549collection@gmail.com
Disclaimer
All our products are produced by artisans using the best quality materials. Each skin is unique, and any quirks are viewed as characteristics of leather's natural appeal. --- Feel free to adjust any additional details as needed.